配送ポリシー

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This policy applies to orders shipped to addresses within Japan. For international deliveries, our separate international shipping policy applies.

1. Shipping Methods & Costs

■ Standard Shipping (e.g., courier service)

• Orders of ¥5,000 (tax incl.) or more: Free Shipping
• Orders under ¥5,000 (tax incl.): Flat rate of ¥680 (tax incl.) nationwide

■ Mail Delivery (Delivered to Your Mailbox)

• Orders of ¥5,000 (tax incl.) or more: Free Shipping
• Orders under ¥5,000 (tax incl.): Flat rate of ¥150 (tax incl.) nationwide

2. Delivery Timeline

As a general rule, orders are shipped within 3 business days after payment is completed.
*Delays may occur due to weather, traffic conditions, natural disasters, busy periods, system issues, or other factors.
*Pre-order and made-to-order items are shipped according to the timeline described in Section 3, "About Pre-Order & Made-to-Order Items," below.

3. About Pre-Order & Made-to-Order Items

Pre-ordering allows you to order items even when they are not in stock.
Because our products are handmade, production may take some time, and orders are typically delivered about two weeks after the order date.
We recommend this option if you want to be sure of getting the items you want.
*Deliveries to Okinawa, Hokkaido, and remote islands may take a few extra days.
*Please note that pre-order items cannot be cancelled once 6 hours have passed after the order is placed.

4. Notes & Disclaimer for Mail Delivery

By selecting Mail Delivery, you acknowledge and agree to the following:

• Shipping method: We mainly use services such as Nekopos; however, depending on the size, shape, or quantity of the items, we may switch to an equivalent service (such as Click Post or Yu-Packet) at our discretion. You cannot request a specific carrier or delivery method.
• Packaging (thickness limit): Because mail delivery is subject to a 3 cm thickness limit, items may be folded or lightly compressed for shipping. If you are concerned about creasing or items losing their shape, please choose Standard Shipping.
• Delivery method: Packages are delivered to your mailbox. Delivery dates and times cannot be specified, and packages are not handed over in person.
• Shipping issues: In the event of loss, damage, soiling, or delay during transit, our response and any compensation are governed by the terms of the delivery service used. We do not provide any additional compensation unless the problem is attributable to us.
• After delivery: Once the tracking status shows the package as delivered to your mailbox, we are not responsible for any subsequent loss, including theft.
• Address issues: Packages may be returned to us or taken back by the carrier if the address is incomplete, no name is displayed at the address, or the package does not fit in the mailbox. In such cases, we will, as a rule, reship the package with the shipping fee payable on delivery, meaning you pay the reshipping cost directly to the carrier when you receive the package. Please note that reshipments may be sent by a different method that supports payment on delivery, such as a courier service.
• When mail delivery cannot be used: If your order exceeds the limits for mail delivery, it may be shipped in multiple packages or switched to Standard Shipping.

5. Delivery Area & Completion of Delivery

Under this policy, deliveries are limited to addresses within Japan (deliveries outside Japan are covered by our separate international shipping policy).
Delivery is deemed complete when the carrier completes delivery to the address (or mailbox) you specified.

6. Long-term Absence & Address Errors

If a package is returned to us due to an extended absence or an incorrect address that you provided, you will be responsible for the cost of reshipping (as a rule, the package will be reshipped with the shipping fee payable on delivery).
If we are unable to contact you after the package is returned, we may cancel the order and issue a refund minus the round-trip shipping costs and handling fees.