Legal notice

Distributor

ANEMOI LLC

Operations Manager

Representative: Zhuoqun Gao
Representative: Nozomi Tanaka

Address

1-24-12 Yutenji, Meguro-ku, Tokyo 153-0052, Japan

Contact Email

support@toyfuku.com

Phone Number

+81-3-6316-9945

Selling Price

Displayed on each product page. (Prices displayed at checkout include consumption tax.)

Additional Charges

• Orders over ¥5,000 (tax incl.): Free Shipping
• Orders under ¥5,000 (tax incl.): Flat rate of ¥880 (tax incl.) nationwide
• Mail Delivery (Post-in) items only: Flat rate of ¥200 (tax incl.) nationwide
  *If purchased with non-mail-bin items, standard shipping (¥880) applies.
• Product prices and shipping fees include tax.
• Handling fees may apply depending on the payment method (displayed at checkout if applicable).

Payment Methods

・Shop Pay / Google Pay / Apple Pay / PayPal
・PayPay / Merpay / Paidy (BNPL) / au PAY
・Credit Cards (Visa, Mastercard, American Express, JCB)
・Convenience Store Settlement (FamilyMart, Lawson, Seven-Eleven, Ministop, Daily Yamazaki, Seicomart)

Payment Timing

• Credit Cards / Wallets:
  Payment is processed upon order confirmation (settlement occurs after authorization).
• Convenience Store Settlement:
  Shipping procedures will begin after payment is completed.

Delivery Timing

In principle, orders are shipped within 3 business days after payment is confirmed.
*Delays may occur due to traffic conditions, weather, etc.

Expiration of Application

For convenience store payments, the order may be cancelled if payment is not confirmed within 3 days of the order date.

Sales Quantity

Items with quantity limits are indicated on their respective product pages. Items without limits are subject to availability. Please contact us in advance for bulk orders.

Returns, Exchanges & Cancellations

• Returns/Exchanges for Customer Convenience:
  Orders of ¥7,999 or more (tax incl.) are eligible for our "Free Return & Try-On Campaign." For orders under ¥7,999, we accept returns only if items are unopened and unused. Please refer to our "Return Policy" for full details.
• Defects/Wrong Delivery (Our Fault):
  Please contact us via email within 7 days of delivery. We will respond with a replacement or refund.
• Shipping Costs for Returns:
  We cover shipping costs for defects, wrong deliveries, and eligible "Free Return Campaign" items. For other customer-convenience returns, the customer is responsible for shipping and handling fees.
• Refund Amounts & Methods:
  For customer convenience returns, only the product price is refundable. For credit card payments, refunds will be processed via the credit card company. Convenience store payments are refunded via bank transfer (transfer fees are deducted for customer-convenience returns). For other payment methods, refunds will be processed according to the regulations of each payment provider. Please refer to our "Return Policy" for full details.

Warranty

Unless otherwise stated on the product page, warranties are limited to initial defect support.
Please note that damage caused by fitting/removal, excessive pulling/tearing, modification, improper use, or deterioration due to storage conditions is not covered by warranty.

Pre-Order & Made-to-Order Items

Pre-orders allow you to order items that are currently out of stock or made-to-order.
Since our products are handmade, production takes time. Orders are typically delivered in approximately 2 weeks.
This method is recommended for customers who want to ensure they secure their desired items.
*Please note that delivery to Okinawa, Hokkaido, and remote islands may take a few extra days.
*Please note that pre-order items cannot be cancelled if more than 6 hours have passed since the order was placed.