Shipping policy

International Shipping Policy

1. Shipping Methods & Costs
■ Standard International Shipping

  • Orders $150 USD and over: FREE Shipping
  • Orders under $150 USD: $25.00 USD flat rate worldwide

2. Delivery Timeline

  • Order Processing: In principle, orders are fulfilled and dispatched within 3 business days after payment processing is completed.
  • Transit Time: Once fulfilled, international delivery typically takes 5 to 14 business days, depending on the destination country and local postal clearance.

*Delays may occur due to customs clearance, extreme weather conditions, carrier peak periods, or unexpected logistical disruptions.
*Pre-order or handcrafted items will be shipped according to the production schedule detailed in Section 3 below.
3. About Pre-Order & Made-to-Order Items
Pre-ordering allows you to reserve items even when they are not currently in stock.

  • Handcrafted with Care: Because our products are lovingly handmade, production takes extra time. Pre-orders are typically dispatched within approximately 2 weeks from the order date.
  • Combined Shipping: If your order contains both in-stock items and pre-order items, your entire order will be shipped together once all pre-order items are ready.
  • Cancellation Rule: Please note that pre-order items cannot be canceled once 6 hours have passed from the time the order was placed, as production will have already begun.

4. Shipping Carrier & Tracking Guidelines
By placing an international order with us, you acknowledge and agree to the following:

  • Carrier Selection: We utilize reliable international courier services. Carrier selection is managed automatically to ensure the best shipping service for your destination country and cannot be manually selected.
  • Tracking: A tracking number will be provided via email as soon as your parcel is dispatched.
  • Transit & Delivery Issues: In the event of loss, damage, or delay during transit prior to final delivery, handling and compensation will follow the official policy of the shipping carrier.
  • Post-Delivery Responsibility: We are not responsible for missing or stolen packages once carrier tracking marks the parcel as "Delivered" to your designated shipping address or delivery box.
  • Address Errors: Please double-check your delivery address before placing your order. Parcels returned to us due to an insufficient address or failure to collect from a local point may incur return and reshipment fees.

5. Delivery Scope & Transfer of Risk

  • Global Shipping: International shipping is available to designated overseas destinations served by our logistics partners.
  • Transfer of Goods: Delivery is deemed complete, and risk transfers to the customer, at the exact moment the carrier completes delivery to the recipient’s address or local postal point.

6. Failed Delivery, Unclaimed Packages & Address Errors

  • Unclaimed Parcels: If a shipment is returned to us due to an incorrect shipping address, failed delivery attempts, or an unclaimed parcel at local customs/post offices, the customer will be responsible for any re-delivery shipping fees.
  • Cancellations & Refunds: If we are unable to contact you following a returned international package, the order may be canceled. Refunds for unclaimed returns will be issued minus the round-trip shipping costs and any incurred handling/customs fees.