Refund policy

Updated: 2026-07-24

International Shipping & Return Policy
Thank you so much for supporting our shop! We are thrilled to share our creations with our international community. Because we are currently operating as a growing team, we have put together a few guidelines to ensure everything runs smoothly for everyone.


Returns & Defective Items

  • International Returns: Due to our current operational capacity, we are unable to accept international returns at this time. We are continuously growing and hope to expand our customer service capabilities to better support our global community in the future!
  • Defective or Damaged Items: If your package arrives with a defect, we want to make it right right away! To make the claims process as smooth and fast as possible, we highly recommend recording a quick open-box video when opening your delivery. If you notice any issues, simply reach out to us with the video, and we will happily process your refund or replacement.

Orders, Changes, & Cancellations

  • Order Changes & 6-Hour Cancellation Window: We offer a 6-hour window after purchase if you need to cancel your order. After these initial 6 hours, orders are processed immediately and we will no longer be able to accommodate cancellations, size changes, or updates to your color choice, email, or shipping address. Please double-check your details before placing your order!
  • Wholesale & Bulk Orders: Purchasing for personal enjoyment? You’re in the right place! If you are a business owner interested in bulk purchasing or reselling, we would love to partner with you. Please reach out to order@toyfuku.com for wholesale inquiries and custom price quotes. For regular retail orders, please note that we cannot accept cancellations based on personal preference once the 6-hour window has passed.
  • High-Traffic Drops: During high-demand releases, items left in a cart are not reserved. We appreciate your understanding that we cannot be held responsible if an item sells out or if a payment fails due to high traffic congestion.
  • Pre-Order Items: Want to make sure you don't miss out on your favorites? Pre-ordering guarantees you'll get the items you love!
    • Handmade with Care: Because our products are lovingly handcrafted, pre-order items require extra production time and typically take about 2 weeks to ship from the date of your order. (Please note that international delivery times may vary slightly depending on your location and local postal services).
    • Combined Shipping: If your order contains both in-stock items and pre-order items, everything will be shipped together once the pre-order item is ready. If you need in-stock items sooner, we kindly suggest placing separate orders.

International Customs & Import Duties

  • Basic Duties Covered: To make your shopping experience as smooth as possible, we cover the basic import duties associated with our products!
  • Local Taxes & Clearance Fees: Please note that additional local taxes (such as VAT or GST), handling fees, or custom clearance procedures may still apply depending on your local government’s regulations. These additional fees and local procedures are the responsibility of the recipient.
  • Returned Packages: If a package is returned to us due to unpaid local fees, customs clearance issues, or incorrect address information provided at checkout, original shipping charges and any associated return costs are non-refundable.

We kindly recommend checking your local import regulations before placing your order so your new items arrive safely and without any surprises